PRODUCT WARRANTY

Last updated on March 20, 2020

FIF products are warranted to be free from manufacturing defects in materials and/or workmanship. Warranty periods vary by product, commencing from the date of delivery and are defined in the table below.

If, during the warranty period, a product is deemed defective due to a manufacturing defect, FIF will repair or replace the part(s), at FIF's sole discretion. This Warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

CLAIM PROCESS

Any claims will have to be emailed to joey@fif.sg attached with photos of defects, and order number.

 

LIMITATIONS AND EXCEPTIONS:

  • This warranty does not apply if your FIF furniture is damaged from usage. For example, damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage.

  • This warranty does not apply if the product is used outdoors unless specifically stated otherwise.

  • Any product modification by the consumer or other parties not authorised by FIF will void this Warranty.

  • This Warranty does not cover items marked as ‘AS-IS’ or Display items at the time of purchase.

  • This Warranty does not cover items not purchased directly from FIF.

  • Any cost incurred from replacement or repair will only be waived for the remainder of the original warranty period only.

  • For manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the Customer.

WARRANTY PERIOD

Sofas, Sofa Beds, Daybeds, Ottomans

Frame structure: 3 Year Limited Warranty

Soft furnishings: Foam, fibre fillings, feathers, fabric covers, stitching, leather: 2 Year Limited Warranty

Other components such as: zips, fasteners, springs, suspension, legs, and movable mechanisms: 2 Year Limited Warranty

Chairs (Lounge chair, Dining Chair)

Frame structure: 3 Year Limited Warranty

Soft furnishings: Foam, fibre fillings, feathers, fabric covers, stitching, leather: 2 Year Limited Warranty

Other components such as: zips, fasteners, springs, suspension, legs, and movable mechanisms: 2 Year Limited Warranty

Tables (Coffee Table, Side Table, Dining Table and Work Desks)

1 Year Limited Warranty 

Except for Quartz tops - 10 Year Limited Warranty

TV Consoles, Sideboards

1 Year Limited Warranty

Bedframes

1 Year Limited Warranty