TERMS & CONDITIONS
By placing an order or making a purchase at FIF, you agree to our terms and conditions as stated below.
ORDERS & PAYMENT
A minimum deposit of 50% is required to activate the order. The remaining 50% balance must be paid before the arrangement of delivery.
We accept the following modes of payment in-store:
VISA / MasterCard / AMEX
Direct Bank Transfer to our OCBC account: Furniture Club International Pte Ltd OCBC A/C No. 526-112586-001
All orders must be delivered within 3 months from the date of purchase OR once you are informed that your order has arrived in Singapore.
FIF reserves the right to charge a 1.5% late payment interest per month on unpaid balances after the payment due date. The legal title of any of the items supplied shall remain with FIF until full payment has been received.
Full payment is required for Purchase of Display Product(s), Clearance Product(s) and MarkDown Product(s). Any defects or damage is deemed to be accepted by the Customer when payment is made.
The legal title of Product(s) remains vested with us until we receive full payment for the Product(s) (which shall include the GST thereon) as stated in the Invoice. Thereafter, the ownership of the Product will be passed to you.
Full payment must be made before a delivery date can be arranged. We deliver from Monday to Saturday. We do not deliver on Sunday and on public holidays.
When your order is ready for delivery, you will be contacted by our team to set a date.
For all indent orders, the estimated delivery date given to you is an estimate and is given in good faith. If it is delayed, we will inform you as soon as possible, however, we cannot accept any liability for consequential losses as a result.
Delivery is free for orders amounting to a minimum of $500. Otherwise, a delivery fee of $100 will be charged.
You are responsible for ensuring that there are adequate access and entry to your premises to allow delivery of the Products. In the event that the furniture cannot fit into the elevator of premise and delivery through stairs is required, a fee of $10 per flight of stairs per product will be chargeable. Delivery via stairs includes stairs within landed properties, HDB maisonette, penthouse, and other apartments.
Disposal of any other furniture, if required, will be chargeable and advised by the Delivery team on-site.
We reserve the right to make partial deliveries of any order. Failure to deliver all the Products you have ordered at any one time shall not invalidate these Terms insofar as any part deliveries are concerned.
If no one is present to receive the delivery in the agreed time slot and a repeat delivery is required, this will incur an additional charge of $100.
CHANGES TO DELIVERY DATE
We require an advance notice of 3 working days to reschedule delivery. Orders rescheduled within 3 working days of the stipulated delivery will be subject to a restocking fee of 10% per order valued below $500 and $100 per order valued above $500.
GOODS HELD FOR CUSTOMERS
Any product ready for delivery held in our warehouse for more than three (3) months, a storage fee of $100 or 2% per item (whichever is the higher) for each period of 30 days or part thereof is chargeable. The Storage Fee shall be subject to GST.
The Storage Fee shall be payable by you until you have accepted the delivery of all Products held by us in storage for you.
CANCELLATION OR CHANGE OF PRODUCT
If you change your mind and decide to cancel your order, it will only be accepted if done so three (3) working days from the date of purchase. Please contact your sales consultant or email us at email@example.com
Requests for cancellation of an order will be subject to a cancellation service fee of $100 per item for items valued under $1000 and 10% per item for items valued at $1000 and above.
Cancellation or changing of the order will not be accepted for the following items:
Display Products, Clearance Products, and MarkDown Products
Indented/Customised orders (inclusive but not limited to special orders, customised upholstery items)
We shall have the right to cancel your order at any time and for any reason whatsoever without your prior consent or agreement by giving you written notice of such cancellation. We will no longer be obliged to deliver this order and any payments made to us for this order will be refunded to you.
We apologise we are unable to accept returns for any reason unless found to be with manufacturing defect upon delivery. It is up to our discretion to resolve this case in the most reasonable method.
Responsibility is on the customer to inspect goods delivered. You will be required to note any defects of the Product on the delivery document which is presented to you by the Delivery team for signature. Should there be any damages upon delivery, you have the right to reject the damaged items upon delivery (except for clearance, floor models, and free gifts) at no charge if the claim is valid. Please notify us in writing of any defect or shortage within two (2) calendar days of delivery. We will not be liable for any defect or shortage to a Product unless we are notified within the time period as specified. Unless the Product is defective, and we are duly notified as outlined above, we shall be unable to refund, exchange or credit your account with us. Non-conformity of any part of the ordered Products does not entitle you to reject all of the ordered Products.
There are strictly no returns for Display Product(s), Clearance Product(s) and MarkDown Product(s) as you are deemed to have accepted any defect(s) on Product at the time of purchase.
*Please note natural characteristics such as scar and wrinkle on leather cannot be considered as defects. Similarly, lines appearing on fabricated plastic surfaces are not considered as scratches but are manufacturing characteristics and hence not deemed to be defects.
Customers accept and acknowledge that they are fully informed of the following:
All product dimensions provided are approximate.
While we aim to provide the best images and descriptions possible, we do not guarantee that colors and details in website images are 100% accurate representations of the products and approximate sizes. Please visit the studio to view and try out the product before ordering.
Similar models or materials purchased at different times will have color variations and may not match previously bought furniture. These variations do not constitute defects.
PROOF OF PURCHASE
Please retain all documentation for your proof of purchase. We will not entertain any requests (e.g. cancellation/return etc.) without evidence for proof of purchase.